THE DO’S OF ACTIVE LISTENING 🦻🗣👂

by Shweta Ramkumar



Part 2 of the 3 part video series on active listening covers some of the elements that align with the principles of active listening. These include :

📌Making eye contact, acknowledging patient’s presence, allowing them to talk and multitasking typing⌨️, taking notes📖🖊 and phone calls 📞when a patient is speaking with you.

📌Demonstrating empathy, teamwork and reassurance to patients.====

📌Keeping an open mind and exploring unconventional alternative treatment approaches.

📌Acknowledging patients’ feelings, adding elements of relatability and vulnerability when conversing with patient

📌Respecting patient autonomy, confidentiality and boundaries

Comment down below👇on how patients would feel after these experiences after such interactions with the healthcare professional and how it will benefit both parties.

Part 3 next week will summarise all aspects of active listening

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Hi, I'm Shweta

I coach non-native English speaking healthcare professionals how to advance in their career and build better relationships with their patients and colleagues by expressing themselves more articulately and confidently in the English language.

I work closely with healthcare professionals who work with patients regularly. I help them improve their communication skills when interacting with patients and colleagues, teach them how to show up authentically, assertively and articulately in their field of work in order for them to ultimately gain credibility, validation and respect.

If you work in a clinical role in the healthcare industry and would like to learn more about how to better connect and communicate openly with your clients / patients, book a complimentary 30 minute discovery call with me to see how I can best support you.

Shweta Ramkumar - English Language Confidence Coach