Saying “No” in the workplace in a written format

by Shweta Ramkumar

Part 2 of “The Art of Effectively Saying ‘No'” where I provided an outline and structure on how to effectively say “No” in workplace situations using written communication. The five key factors I highlight are :

1. Giving thanks for reaching out

2. Saying you’re unable to or cannot do a task or responsibility requested of you at work

3. Giving concrete, honest and authentic reasons why; or you may choose not to, remember “No” is a complete sentence

4. Offering Alternatives

5. Saying thanks for understanding and apologising

There will be a Part 3 next week where I go into what to do and NOT do when you need to say No verbally in a situation at the workplace


Hi, I'm Shweta

I coach non-native English speaking healthcare professionals how to advance in their career and build better relationships with their patients and colleagues by expressing themselves more articulately and confidently in the English language.

I work closely with healthcare professionals who work with patients regularly. I help them improve their communication skills when interacting with patients and colleagues, teach them how to show up authentically, assertively and articulately in their field of work in order for them to ultimately gain credibility, validation and respect.

If you work in a clinical role in the healthcare industry and would like to learn more about how to better connect and communicate openly with your clients / patients, book a complimentary 30 minute discovery call with me to see how I can best support you.

Shweta Ramkumar - English Language Confidence Coach