Helping patients navigate through workplace changes

by Shweta Ramkumar

Part 3 of my latest video series on Dealing with changes in the workplace as a healthcare professional and communicating its impacts to colleagues and patients 👨‍⚕️ 👩‍⚕️ 💉 💊 .

In this video I refer to how to support our patients and guiding them through the impact of changes in a healthcare service provider setting on their experience in accessing relevant and adequate healthcare services. I focus on

➡️Why communicating workplace changes to patients is trickier as organisational changes are like a foreign language to them

➡️Easing them into the changes and giving them the heads up so there are no surprises, hidden agendas, they’re not being kept in the dark and have been informed of everything in an accurate and transparent manner

➡️Using simple succinct language to explain the impact of changes to them whilst offering alternatives

➡️Actively listening to patients’ concerns, letting them vent their frustrations and demonstrating empathy with them at all time

➡️ Guiding and navigating them through changes in a simple, consistent, factual & succinct manner. Communication on changes must entail the why, who, what, where and how of the change. 

➡️Demonstrating your support and reassurance and remain open to any feedback given by them

On another note my coaching practice website is finally live and ready to take bookings for enquiries / discovery calls and for you to sign up for my newsletter.

Shoutout to Matt Jelfs from Utama Studio for doing a flawless job of it, highly recommend him for all logo and web designing for service-based businesses like mine

What was a significant change at your workplace that impacted your patients to a great extent ?

How did you as an individual and your organisation support your patients in navigating through this change ?


Hi, I'm Shweta

I coach non-native English speaking healthcare professionals how to advance in their career and build better relationships with their patients and colleagues by expressing themselves more articulately and confidently in the English language.

I work closely with healthcare professionals who work with patients regularly. I help them improve their communication skills when interacting with patients and colleagues, teach them how to show up authentically, assertively and articulately in their field of work in order for them to ultimately gain credibility, validation and respect.

If you work in a clinical role in the healthcare industry and would like to learn more about how to better connect and communicate openly with your clients / patients, book a complimentary 30 minute discovery call with me to see how I can best support you.

Shweta Ramkumar - English Language Confidence Coach