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You Care for Patients — I Help You Communicate That Care 
Develop your communication skills with your English speaking patients and colleagues in order to: 
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Build more collaborative relationships
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Enhance trust, influence and authority 
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 Understand, respect and practice cultural competency and patient autonomy
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Progress in your career and work internationally as an expatriate
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ABOUT ME 

I have been an ‘educator’ ever since I was born and can recall teaching my second language Hindi to my extended family, helping my peers improve their spelling and grammar, coaching them in table tennis and guiding them through the academic and social pitfalls of secondary school.
I have always had an interest in languages since childhood, working one-on-one with people to share my knowledge and experiences and equipping them with tools and strategies to solve their problems and make a lasting impact on their lives.
I have formally tutored and taught students of all ages and walks of life in Australia, UK, Thailand and Vietnam for over 15 years. Through working closely with me over the years, my students have managed to accelerate their academic results, have developed a clearer understanding and appreciation of the nuances and concepts of the subjects I have taught them, applied them in an articulate, coherent and confident manner and have grown tremendously as individuals and in their careers.
I have received very positive feedback from my students, their peers, parents and fellow teachers through my services and have formed lifelong constructive relationships with them.
I have received very positive feedback from my students, their peers, parents and fellow teachers through my services and have formed lifelong constructive relationships with them.
Besides teaching and my love for languages, I have a keen interest in Science and Healthcare and have spent most of my life teaching concepts and subjects in those areas to my students.

ABOUT ME :

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I now combine my interests, skills, experience and competencies to work closely with healthcare professionals who work with patients regularly. I help them improve their communication skills when interacting with patients and colleagues, teach them how to show up assertively in their field of work in order for them to ultimately gain credibility, validation and respect.
I focus on both developing language fluency and ‘soft’ communication skills in order for my clients to communicate with authenticity, clarity and impact in order to consistently deliver positive experiences to their patients
As an avid traveler who has lived and worked in several countries, I also equip ESL healthcare professionals with tools and strategies on how to find their feet as an expatriate in English speaking countries, building close friendships and a community and navigate through the challenges and pitfalls of living and working in a culture different to their own in order for them to create a new “home away from home”. 
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Are you a healthcare professional who wants to

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Improve their English language fluency
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Communicate with more impact, empathy, compassion and clarity
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Build more trust with your patients and give them positive experiences consistently
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Gain more credibility in the workplace
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Earn more respect among your colleagues and patients
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Express yourself in an articulate, assertive, authentic and confident manner  

Are you a healthcare professional who wants to

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I’D VENTURE TO GUESS

You’re qualified, experienced, well-trained, knowledgeable, competent and professional
You;ve been an expert in your field of healthcare for several years
However, not being able to communicate well has led to 
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Awkward situations and uncomfortable conversations with patients and colleagues due to misunderstandings
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Not being able to build a good working professional relationship with your patients and colleagues
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Missing out on the credibility and respect that you deserve
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Feeling nervous and anxious about performing anything that needs you to speak up, be it during consultations with patients, interviewing for a job; applying for a promotion; presenting at a meeting, conference or seminar
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Being passive, reserved and not speaking your mind at wo
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Being excluded, discriminated, isolated and taken advantage of in professional and social situations

I’D VENTURE TO GUESS

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You’ve taken intensive English language courses to brush up on your communication skills, passed your IELTS / TOEFL / OET exams with flying colours, yet :

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You feel conscious and judged about not speaking English well or your accent
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You feel frustrated about not understanding your patient’s needs and they complain about the same
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During consultations, you are more focused on getting admin tasks done and checklists ticked than building a true connection and rapport with patients as you can’t seem to move past small talk
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You’re unable to demonstrate empathy well, be present with your patients to listen actively to them and feel stuck on what to say to a diverse group of patients
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You feel undervalued, undermined and unappreciated at work despite all your potential
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You hold yourself back from saying Yes to opportunities that you deserve
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You pass on opportunities for better roles or promotions, sharing your knowledge through presentations, seminars and conference talks
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You may want to move to an English-speaking country for a better lifestyle / opportunities but don’t feel ‘good enough’ to do so
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HOW THIS COACHING PROGRAM IS DIFFERENT 

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No ‘set in stone’ Curriculum - everything is personalised and customised according to your needs, goals, learning style and level 
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Ongoing 1:1 or small group support, honest and constructive feedback, accountability, progress tracker and self-evaluation
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Textbooks and worksheets are used as a mere guide instead of the 'Bible'
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Not using arbitrary competency exam standards and levels to evaluate your potential
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Predominant application of grammar and language skills through hands-on communicative activities in groups and real-world situations
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Teaching customised and personalised according to your individual strengths, needs, goals, learning styles, pace and level; no ‘one size fits all’ approach
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Self-learning and reflective activities but NO DIY approaches
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Innovative thinking, self-expression and ditching the ‘system’ is the norm
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Interactive, engaging and relatable material and resources created based on what you want to achieve and where you want to get with your learning

BY THE END OF THIS PROGRAM YOU WILL BE ABLE TO

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Build a rapport / relationship with patients by showing more empathy and have better conversations rather than small talk just to tick boxes in paperwork
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Gain more credibility, recognition, respect, validation and trust from colleagues and patients for your knowledge, experience and professionalism 
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Express your ideas, present yourself speak your mind in situations with ease, assertiveness and confidence without any smoke or mirrors or sounding like an imposter
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Better understand the cultural nuances of communicating with different people with no more awkward situations filled with misunderstandings
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Gain more self-awareness, self-belief, willing to express yourself authentically, embrace your imperfections and build better connections
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Gain clarity on what your want from your medical career, create short and long term goals to achieve them through a tried, tested and successful roadmap
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HERE’S HOW WE WILL WORK TOGETHER IN SUPPORTING YOU

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The Importance of Self-Awareness

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Understanding your values, beliefs, and biases.
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Discovering the motivation behind your career choice and how it influences your communication style.
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Enhancing self-awareness to build stronger relationships with patients.

Perceptions and Education in Patient Communication

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Reflecting on your academic training in communication and relationship-building.
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Learning the key elements of delivering a positive patient experience.
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Identifying the ingredients that make up effective patient interactions.

Developing Core Skills for Positive Patient Experiences

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Balancing professionalism with personal connection and humanity.
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Improving active listening and empathy.
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Practical ways to enhance these skills in everyday interactions.

Culturally Competent Communication

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Understanding the impact of cultural, linguistic, sexual, religious, and gender diversity.
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Adapting your communication style to meet the needs of diverse patient populations.

Patient Autonomy and Feedback

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Defining patient autonomy and its importance in healthcare.
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Strategies to give patients agency in their health decisions.
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Effective methods for obtaining and utilizing patient feedback regularly.

Bonus: Presentation, Interview, and Speaking Skills

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Developing presentation and speaking skills for career advancement.
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Preparing for opportunities to work and live abroad as expatriates.
The program also entitles you to 6 one hour one to one coaching calls with me over either a 3 or 6 month period where you can get further support on any of the information covered in the coaching program plus any skills you would like to work on developing in order to progress as a healthcare professional
You will have lifetime access to oth the coaching program, coaching calls and their associated resources
I’ve put together a list of some common questions you may have about my coaching programs, the level of support you will receive, the timeframe by which you can see results and what it does and doesn’t entail.

Testimonial

when I started English classes with shweta, I was lacking of confident special at talking and writing. However, her person centre approach help me to overcome some of my adversities, she was patient and gentle, after a couple of classes, I developed a better sense of communitication.

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Diego Leon Laverde
Social Worker

when I started English classes with shweta, I was lacking of confident special at talking and writing. However, her person centre approach help me to overcome some of my adversities, she was patient and gentle, after a couple of classes, I developed a better sense of communitication.

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Diego Leon Laverde
Social Worker

when I started English classes with shweta, I was lacking of confident special at talking and writing. However, her person centre approach help me to overcome some of my adversities, she was patient and gentle, after a couple of classes, I developed a better sense of communitication.

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Diego Leon Laverde
Social Worker

when I started English classes with shweta, I was lacking of confident special at talking and writing. However, her person centre approach help me to overcome some of my adversities, she was patient and gentle, after a couple of classes, I developed a better sense of communitication.

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Diego Leon Laverde
Social Worker
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Frequently Asked Questions

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Do you have a money back guarantee if I am not satisfied at any point ?

Short and sweet answer, no, but modifications can be made to your coaching program and payment if required

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I only want to focus on improving my English to a higher level. Do you offer English fluency programs ?

My coaching integrates both building communication skills whilst improving your English language fluency as a side effect. Whilst it doesn’t focus on grammar, vocabulary, pronunciation and comprehension, our coaching program entitles you to schedule six 1:1 consultations with me over a period of either 3 of 6 months where we can focus on this area if needed

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I am a busy working professional. How much time will I be required to devote to coaching with you and all the other associated activities ?

The program is accessible to you for life and you can navigate through it at your own pace. The community space on Tagmango is also available for you to ask questions or share your experiences to get feedback. It all depends on how quickly you want to see progress, the amount of work and practice you devote to it

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Can you help me achieve a higher score in English competency exams such as OET ?

As mentioned previously, I focus predominantly on helping my clients improve their communication skills so that they can connect better with and serve their patients. If OET is an area you’d like to focus on improving upon, we can focus on that during our six 1:1 consultations with me over a period of 3 or 6 months with all calls and resources accessible for life

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In this course, will I get personalized attention from you ? If so, how much? Will I be allowed to reach out and ask questions, get help, get feedback, things like that?

The coaching program entitles you to the course, resources and the community page, which you can use to ask questions, get feedback and support.

For personalised attention with me, Use your six 1:1 consultations with me over a period of 3 or 6 months with all calls and resources accessible for life

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Who is your coaching program best suited for and who it isn’t suited for ?

The coaching program IS suited for : 

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Healthcare professionals who work with patients everyday
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Speak an elementary or intermediate level of English
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Wants to receive better reviews, feedback and referrals from patients
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Wants to advance their career healthcare by learning to speak and present to colleagues, superiors, stakeholders and subordinates bette
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Is possibly considering working in an English speaking country as an expatriate in the future
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Is coachable, understands that the inner reflective work has to be done by them and is committed to doing so
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Takes feedback on board and strives to grow and develop professionally
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Is open minded, reliable, reachable, adaptable and focused on transformation 
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Values and thrives on accountability

The coaching program is NOT suited for 

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Healthcare professionals who are focused SOLELY on improving English fluency and / or getting higher scores in English fluency examinations
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Complacent, close-minded and unwilling to put the work in to transform themselves
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Not receptive to constructive feedback and being held accountable
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Expects the coach to do the Lion’s share of the work since they have paid for a service
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How much time frame should I give myself in seeing viable results in improvement in my communication ?

My best guess would be 3-6 months however it all depends on how much time you devote, commitment you show and how much you put the skills and strategies into practice. Remember as a coach, I am here to guide, facilitate and support you from afar, the work, tasks and accountability is your responsibility

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Ready to take the plunge ?

Ready to take the plunge ?

book here